Digitinary Solution
Back Office Automation for Banking
Back office automation for banking replaces fragmented internal systems and manual processes with a single unified platform for customer, account, card, and transaction operations. Digitinary’s Shamil is an Enterprise Engagement and Back Office Automation Platform that sits above existing systems of record and presents teams with one unified, intelligent interface, without modifying core systems.
Audience
Who This Is For
Banks, financial institutions, telecoms, and government enterprises with many disconnected systems
Operations and back-office teams that navigate multiple systems per task
Management that needs a single source of truth for decisions
Challenges
Problems It Solves
Staff navigate 3+ systems per task instead of serving customers
Cross-system requirements get shelved or custom-built at high cost
Management lacks a single source of truth for decisions
IT spends months rebuilding platform foundations on every project
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This solution is delivered by Shamil, Digitinary's enterprise engagement and back-office automation platform.
Explore ShamilTechnical Overview
Architecture & Implementation
Shamil sits above existing systems of record (core banking, CRM, ERP, payments, cards, lending) as an engagement layer, abstracting complexity through APIs and presenting a unified interface without requiring any modification to core systems.
It uses a micro-frontend and backend-for-frontend (BFF) microservice architecture, where each module is a federated micro-frontend paired with a BFF microservice, enabling isolated failures, independent deployments, and parallel team development.
Features
Capabilities
Unified Back Office interface for customer, account, card, and transaction management
Customer 360 view centralizing profiles, accounts, balances, and cards
Workflow automation with Maker-Checker
Roles and permissions (RBAC/ABAC) and single sign-on
Custom module development and multi-team independent deployment
Conversational AI assistant (Labib) for natural-language operational queries
Audit trail and compliance
Case Study
Proven in Production
D360 Bank
D360 Bank, the first Saudi digital bank, implemented and launched with Shamil as a single unified back-office foundation, including a Customer 360 module to centralize customer context.
10 custom modules successfully built within one year using the platform
Over 6 million operations processed within one year
Significant time and cost savings
Improved operational efficiency and team productivity
Frequently Asked Questions
What is back office automation in banking?
Back office automation in banking replaces fragmented internal systems and manual processes with a unified platform for customer, account, card, and transaction operations, improving efficiency and giving management a single source of truth.
Does Shamil replace our core banking system?
No. Shamil sits above your existing systems of record as an engagement layer. It abstracts their complexity through APIs and presents a unified interface to your teams without requiring any modification to core systems.
What is Labib?
Labib is Shamil’s conversational AI assistant. It gives management and decision-makers a natural-language window into operational data, so they can ask questions in plain language and get instant answers from the data warehouse.
Blog
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- No Developer Portal? The Real Cost Isn't Visibility, It's Time
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Related Pages
Ready to see Shamil in action?
Book a demo and the Digitinary team will walk you through how Shamil delivers back office automation for banking for your organization.