Digitinary Solution
Back Office Automation for Banking
Back office automation for banking replaces fragmented internal systems and manual processes with a single unified platform for customer, account, card, and transaction operations. Digitinary’s Shamil is an Enterprise Engagement and Back Office Automation Platform that sits above existing systems of record and presents teams with one unified, intelligent interface, without modifying core systems.
Who this is for
- Banks, financial institutions, telecoms, and government enterprises with many disconnected systems
- Operations and back-office teams that navigate multiple systems per task
- Management that needs a single source of truth for decisions
Problems it solves
- Staff navigate 3+ systems per task instead of serving customers
- Cross-system requirements get shelved or custom-built at high cost
- Management lacks a single source of truth for decisions
- IT spends months rebuilding platform foundations on every project
Delivered by Shamil
This solution is delivered by Shamil, Digitinary's enterprise engagement and back-office automation platform.
Architecture & implementation
Shamil sits above existing systems of record (core banking, CRM, ERP, payments, cards, lending) as an engagement layer, abstracting complexity through APIs and presenting a unified interface without requiring any modification to core systems.
It uses a micro-frontend and backend-for-frontend (BFF) microservice architecture, where each module is a federated micro-frontend paired with a BFF microservice, enabling isolated failures, independent deployments, and parallel team development.
Capabilities
- Unified Back Office interface for customer, account, card, and transaction management
- Customer 360 view centralizing profiles, accounts, balances, and cards
- Workflow automation with Maker-Checker
- Roles and permissions (RBAC/ABAC) and single sign-on
- Custom module development and multi-team independent deployment
- Conversational AI assistant (Labib) for natural-language operational queries
- Audit trail and compliance
Proven in production
D360 Bank — D360 Bank, the first Saudi digital bank, implemented and launched with Shamil as a single unified back-office foundation, including a Customer 360 module to centralize customer context.
- 10 custom modules successfully built within one year using the platform
- Over 6 million operations processed within one year
- Significant time and cost savings
- Improved operational efficiency and team productivity
Frequently Asked Questions
What is back office automation in banking?
Back office automation in banking replaces fragmented internal systems and manual processes with a unified platform for customer, account, card, and transaction operations, improving efficiency and giving management a single source of truth.
Does Shamil replace our core banking system?
No. Shamil sits above your existing systems of record as an engagement layer. It abstracts their complexity through APIs and presents a unified interface to your teams without requiring any modification to core systems.
What is Labib?
Labib is Shamil’s conversational AI assistant. It gives management and decision-makers a natural-language window into operational data, so they can ask questions in plain language and get instant answers from the data warehouse.
Related reading
- If Open Banking Isn't the Foundation, What Is?
At JO Fintech Festival 2026, the regulator put Open Banking at the heart of Jordan's fintech plans. Here is why Open Banking is the foundation fintech is built on, what it costs when that foundation is missing, and what regulators should get right.
- No Developer Portal? The Real Cost Isn't Visibility, It's Time
A missing developer portal doesn't cost regulated institutions visibility, they're already part of the market by law. What it actually costs is time: weeks of manual onboarding, emailed API keys, and now, a widening gap with AI agents that expect self-serve access.
- The Silent Cost of Slow Partner Onboarding
Locking down developer portals to control partner onboarding feels safe, but it quietly costs institutions time, revenue, and partnerships. Here is a better way to balance security and access.
Related pages
Ready to see Shamil in action?
Book a demo and the Digitinary team will walk you through how Shamil delivers back office automation for banking for your organization.