One Platform
Zero Complexity
Full Control
Your teams shouldn't be navigating systems they should be serving customers. Shamil is the one interface above every system they use one login, one place to finish the job. Your core systems stay untouched.
Built on Gartner's Paced-Layered Architecture — the engagement layer that your core systems are never designed to be
Trusted by Enterprise Institutions
Enterprises don't need more systems they need one smart platform
Banks, financial institutions, telecoms, and government enterprises all share the same problem: dozens of disconnected systems, each doing its part, but no single platform seeing the full picture. Staff navigate complexity instead of delivering value, and leadership makes decisions on fragmented, siloed data.
What's slowing your organisation down?
Four systemic problems that no single existing system solves.
Core system complexity traps your staff
Back-office and branch staff open 5 or more systems to complete a single task core system, CRM, management and compliance solutions, emails, spreadsheets, workflow tools etc. Their attention goes to navigating systems, not to the customer in front of them.
Requirements that belong to no system
Digital transformation creates cross-system requirements that don't fit core systems, CRM, or any backoffice apps & tools. They sit in the grey zone between systems shelved, poorly fitted, or custom-built at high cost every time.
Management decides on scattered, siloed data
Leadership pulls reports from multiple systems, reconciles spreadsheets manually, and still lacks a unified view. No single source of truth. Strategic decisions are made on incomplete, delayed information.
Customization Takes Too Long
Traditional enterprise software requires extensive customization and risky modifications to core systems. What should take days takes months.
This is what it's costing you
Delayed product launches
IT spends months building platform foundations before touching business logic every project starts from zero.
Teams stuck in manual workflows
Without unified workflows, teams rely on emails, calls, and manual handoffs to move work across departments.
Customers lost to faster competitors
Slow service and fragmented branch processes drive customers to organisations with better digital experiences.
Missed cross-sell opportunities
Without a unified customer view, staff can't see the full picture needed to recommend the right product at the right moment.
The engagement layer that sits above your core systems
Shamil is an Enterprise Engagement Platform, the architectural layer that abstracts all core system complexity and presents your teams with one unified, intelligent interface.
As an Enterprise Back Office & Business Automation Platform, it streamlines every internal operation from workflows and approvals to customer transactions and reporting without a single modification to your core systems.
And when your core changes, your people don't have to. Because staff work in Shamil rather than in the core, upgrading or replacing a core system doesn't mean retraining the organization.
From operational chaos
to unified smart experience
- Reduction in Context Switching
- 80%
- Consolidates 5+ disparate screens into a single pane of glass for teller, support, and back-office agents.
- Faster Deployment Velocity
- 10×
- Skip the foundation rebuilds. Deliver native enterprise logic on day one with composable micro-frontends.
- Unified Auditability
- 100%
- Deterministic compliance tracking paired with conversational AI intelligence via integrated Dtalk.
What Shamil delivers
Foundational features which eliminate the problems above.
Automated Cross-System Workflows
A built-in workflow engine comes ready out of the box and the freedom to build any workflow your organisation needs on top of it. Automate approvals, reviews, and processes that span departments and systems.
- Maker-Checker built in
- Custom workflows for any process
SDK & Adapter-Based Integration
Connect Shamil to any system you already run your systems of record, compliance and management solutions, databases, and middleware services through structured SDKs and enterprise adapters. No integration built from scratch.
- Enterprise adapters for any data source
- CLI & developer kit
Enterprise-Grade Compliance & Security
Centralised audit trail, SSO, RBAC, and a single monitoring dashboard all built in, consumed via SDK. No rebuilding compliance controls per project.
- Annotation-based audit
- Role-based access control
A home for requirements that fit no system
The requests that aren't quite core, aren't quite CRM, and don't fit your workflow tool get built in to Shamil pulling data from several systems, applying approvals, and writing back to the core. No more shelving them or paying for a custom build.
- Multi-source data in one module
- Workflow on cross-system actions
Talk to your data with Labib
Ask questions in plain language and get answers drawn from wherever your data actually lives data warehouses and operational databases, documents and files, SharePoint sites, public web sources, and S3-compatible object storage. No spreadsheets, no waiting on a reporting queue.
Available to every user, but not every answer. Permissions apply per data source: admins decide which teams can query which sources, so sensitive information stays with the people cleared to see it.
Built for enterprise everything
your platform needs, already inside
Shamil ships with every enterprise-grade technical capability required so your teams skip the foundation build entirely and start on business logic from day one.
Streamlined Development
Every team on the same platform, the same architecture, the same SDLC. No divergent stacks to reconcile, no environment drift, no tooling decisions relitigated on every project just a shared foundation your squads build on.
Skip Platform Foundations
All enterprise-grade technical services are built in and consumed instantly via SDK. Teams start on business logic not rebuilding infrastructure plumbing on every project.
Multi Teams Deployment
Each module runs as its own micro-frontend and BFF microservice isolated by design. One module failing doesn't touch the others, and teams deploy on their own schedule rather than coordinating a shared release.
Real Business Impact
Real Business Impact
Unified Back Office Business Hub
Single login, single UX for all back-office and business users. Staff focus on the customer not the interface. One platform to control everything in the organisation.
Faster Time To Market
New services reach your customers faster. No core system modification cycles. No cross-system integration delays. Build once, deploy across all departments simultaneously.
Ready Business Modules
Optional plug-and-play modules Customer 360, Digital Branch, Claims, Trade Finance, and more available separately. Pure time-to-market value. Buy or build: your choice.
Operational Cost Efficiency
Consolidating backoffice operations into one platform reduces the maintenance overhead of managing fragmented tools freeing budget for capability delivery.
How it Works
Shamil places a strong emphasis on the separation of concerns, ensuring that each team is responsible for developing its own modules/applications independently, without depending on other teams.
Every team maintains its own code base, where they commit their changes. Shamil's automated scripts then take these changes, package them, and incorporate them into the organization's registry. Following this, the deployment process is initiated, triggering the deployment of various Shamil packages. These packages (docker images) are seamlessly integrated into the Shamil framework, without the need for manual intervention.
Trusted by forward-thinking organisations
KNET
Shared Electronic Banking Services · Kuwait
KNET is Kuwait's national centralised electronic banking switch, connecting all banks operating in the country and providing electronic banking, POS, ATM, and payment gateway services. KNET utilises Shamil to power the KNET Portal a unified operational platform serving their member banks, merchant clients, and internal users from one single interface.
D360 Bank
Digital Bank · KSA
D360 is a digital bank that chose Shamil as the backbone of its entire back-office operations. All internal modules across every bank unit and department are built and run on Shamil, giving D360 one unified platform for all internal operations from day one.
Frequently Asked Questions
What is Shamil?
Shamil is an Enterprise Engagement Platform the architectural layer that abstracts all core system complexity and presents your teams with one unified, intelligent interface. It also serves as an Enterprise Back Office & Business Automation Platform, streamlining every internal operation without modifying core systems.
Who is Shamil built for?
Shamil is built for banks, financial institutions, telecoms, and government enterprises that struggle with dozens of disconnected systems and need one unified platform to see the full picture.
How does Shamil integrate with existing systems?
Shamil sits above your existing back-office systems as an engagement layer. It abstracts complexity through APIs and presents a unified interface to users, without requiring any modifications to core systems.
What is the Shamil architecture?
Shamil uses a micro-frontend + BFF microservice architecture. Each module is a federated micro-frontend paired with a backend-for-frontend microservice, enabling isolated failures, independent deployments, and parallel team development.
What is Labib?
Labib is Shamil's conversational AI assistant that gives management and decision-makers a natural language window into all operational data. Ask questions in plain language and get instant answers from your data warehouse.
Why do enterprises need Shamil?
Enterprises operating with disconnected back-office systems face four critical problems: staff navigate 3+ systems per task instead of serving customers, cross-system requirements get shelved or custom-built at high cost, management lacks a single source of truth for decisions, and IT spends months rebuilding platform foundations on every project. Shamil solves all four by acting as the unified engagement layer above every existing system of record.
Ready to unify
your operations?
Eliminate core system complexity, streamline internal operations, and give every team one unified intelligent platform without touching your core systems.